Residential Warranty Services, INC
Jenny Thacker Failure to live up to warranty

I had a home inspection by ACE Home Inspection, LLC on 27 April for the purpose of preparing for the VA inspector because I was buying my home under VA and I wanted to make sure there was no serious issues with the home. As part of the inspection, I had to pay and extra $50.00 for Howard Tennyson to inspect my crawl space under my home. He actually found that the duct work for my HVAC system needed redone and he also checked the plumbing while he was under the house and found no issues. It was on 5 July after we had closed and we were moving in, the Windstream technician was running some cable under my home that he noticed a leak. As part of my home inspection, we had a 90 day warranty that covered any Mechanical and Structural issues that were covered that were deemed in good working condition during the inspection. I checked the coverage and called a plumber to get an estimate on the repairs and to also see what the issue was and I was informed that the main water supply under the home was leaking and left unattended would create a serious issue with damaging my insulation and accumulation of black mold, since I live in Georgia and it is always hot and humid. I proceeded to file a written claim to Residential Warranty Services on 25 July, 2 days before my 90 days was to expire, with the estimate and the explanation of the issue. I was contacted by Jenny Thacker, a claims representative from the company who asked me some questions related to the leak and the location. I informed her of the issue and even told her the location was directly under my bedroom in the crawl space and she informed me that I would receive notification within 7 to 10 business days. I received a notification dated the 29th of July denying my claim on the grounds that the main water supply was not visible and not covered. I sent email notification explaining that I was disputing the decision and that I would contact the BBB if the company didn't cover the claim. The main water supply is under my home, and if it wasn't visible, how was the plumber able to see it? It clearly states in the warranty documentation that all plumbing was covered and the main water supply is part of the plumbing. I feel this company doesn't understand the severity of the litigation that could come out of this if the damage gets worst or someone gets ill due to black mold. Fix the problem NOW before the issue gets worst.

Company: Residential Warranty Services, INC
Country: USA
State: Indiana
City: Carmel
Address: P.O. Box 392
Phone: 3175732088

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