TruGreen
Cancelled Service

I prepaind TruGrenn service in 2010. I called Trugreen in November and tell them to cancel my service. They representative said ok and handed the phone off. However, the TruGreen worked appeared at my property in Jan and done some serive again without my permission. The company charged me for $50. I payed this service this time and forget about them. They came to my property again in Feb and done some service while I was not home (w/o my permission). They charged me $130 for unwanted service. I called they service phone number. The service representative told me that there is no a record of my previous cancelation. She also said that she will take care of it this time.

In April they called me again and said that I own them $130 for the service. I told them that I cancel this service back on Nov and another time in Feb. They also said that there is no any record from previous conversations. I called thier manager, but Teresa (hope the spelling is correct), the Redmon area regional manager, does not want to talk at all. She is alsways busy. The was awesome!!! This company is making money of fooling their customers!

Finally, they offered to pay 50% of this price as a discount. Paying for what? For unwanted service, 6 months after the service was canceled?

They have voice recording system that track all conversation. When they say they there is no a record - this is pure BS. This is the way they are making money

Company: TruGreen
Country: USA
State: Washington
City: Sammamish

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