Sears
Sears Home Services

A Revenue Manager, Rich Sircus found my house on March 26th to provide us a quotation on new windows. First, He was 20 minutes overdue to get a 10:00AM visit, apparently because of traffic. It'd not have now been a problem except we'd educated the visit line-in progress that people had another responsibility at midday and have to be completed by 11:30. Mr Sircus didn't finish his demonstration until 12:00, and that I needed to abandon at 11:45 without my spouse which led to me being overdue. We recommended Mr. Sircus that people might have a week to select the estimation. He named 2 times throughout the week while we were out and quit messages. We're working professionals with energetic school-age kids, which means this isn't uncommon. On Saturday April 2 we obtain an unprofessional aggressive concept; “This is Wealthy calling from Sears, I suppose you're not addressing your telephone that will be extremely rude. Thanks for losing my period. Cheers for nothing.” Our spouse and that I are upset and also the tone scared our youngest child. It nevertheless was inside the week time period we'd provided Wealthy.

Ever since then I've named at least 7 various telephone numbers within an try to solve this problem. On April 2nd the visit point called me to at least one-800-326-8738 where I quit a note. No body called back and so I named again on April 4th and was known 1800-549-4505 who called me to 1800-749-7449 who explained to contact Jim Powell the area supervisor at 1-954-590-1979. I experimented with contact Mr. Powell on three distinct times but he was regularly unavailable. Used to do not abandon a note except using the front desk. I've issues of a bad reaction from Mr. Sircus. On April 14, I tried again. I named 1800-469-4662 and 1800-795-5030 who recommended me to call 1800-749-7499. A lady there experimented with link me to Jim Powell in the Pompano workplace but she was defeated aswell. She moved me towards the corporate workplace wherever I quit a note. I've today invested additional time trying to solve this problem compared to initial consultation.

Consequently of our unfavorable encounter using the Revenue manager and also the general insufficient responsiveness from Sears, we're choosing another merchant whose bet was greater but whose demonstration and responsiveness was appropriate. Furthermore, while I previously I've bought resources, devices and vehicle providers from Sears, I'll no further patronize your shop, or use every other providers provided by Sears. I'll even be eliminating my credit point. I've lost belief inside your capability supply sufficient client solutions.

I no further anticipate this problem to become solved.

Company: Sears
Country: USA
State: Florida
City: Pompano Beach

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