Shield Star Home Warranty
Bad Experiences - Piece of Mind Warranty Package

Shield Star Home Warranty should not be on your list for home warranty companies. Please steer clear of this company.

(1) We had an issue with a line in our water system leaking. There is NO weekend response. "You must wait until the weekday before we respond" - July 17.

(2) Called on July 18, no answer on the phone for 6 tries. Then, when they answered, they said "you must go to the website to file a request. We will then get back to you in 48 hours to respond"... All this, with our water pipes leaking into our basement.

(3) On July 19, we sent a request for refund to the address listed as "Contact" on their website. Today we received the letter back, unopwened with "Not at this address" and "Please Return to Sender 7/30/10" on the envelope.

(4) On July 20, we sent an email request for a refund. To date, there has been no reply to that email at all.

I am pretty sure that ALL of this adds up to no customer service. Stay away from this company, their pricing is attractive... But they have NO SERVICE.

Daf

Company: Shield Star Home Warranty
Country: USA

  <     >