Rooms To Go
Ripoff!

I ordered furniture at Room to go in NC and the sales rep tried to charge me for assembly for furniture that was already assembled. The day before I had been told delivery was $69. And then it jumped to 139. I ordered and the date was set for 2 weeks delivery.

I was called that morning by rooms to go customer service and told they could not deliver. I called the store and called back to customer service and spoke with a supervisor. Customer service then called the store and said i was not telling the truth, they did not call me and cancell my delivery, i had made it up. I WAS THEN told delivery would occur 1 to 2 hrs. Late. I was told I would receive a 30 min. Advance call.

I called 6 hrs. Later and was told that the delivery man had tried to delivery to my home and i was gone. I said someone was there but i could be home in 5 mins. Could he wait.in the time frame of 7 mins. The driver said he had come to my home, no answer and he had dropped off his truck and piocked up another one. I stated this was physically impossible to do in 7 mins.

Customer service was rude and i cancelled my order because they did not delivery as they agreed. I asked for the charges to be taken off my charge card and was told they wwere. I called back later and the store had lied, no charges had been taken off. I was treated rudely and no attempt was made ot satisfy the customer.

Company: Rooms To Go
Country: USA
State: North Carolina
City: Greensboro
Address: Wendover Ave
Phone: 3363157501

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