ARS Rescue Rooter
Rip off, cheat old and disabled man

My husband and I originally called ARS RescueService to have them check out a 7 year old GasPac system that was not coolingmy house properly. On August 24, Matt came out to service the system. I asked Matt if his companywas a member of BBB and he said Absolutely. (I cannot find anything telling methis is so.) Iwas charged originally $89.00 but after giving him the coupon I had I wascharged $35.00. That was just for the so-called tune up. He said he had toreplace a Dual 45/5 capacitor and chemically clean coils. Total price was$409.00. The invoice he left with us said he checked and serviced gas pac, andthat the equipment was operating properly. Parts have 1 year warranty. Myhusband paid him but had a bad feeling about it. Thehouse continued to get stay warm and we called them to come back and fix whatthey said they had fixed. Phone tag, left messages that werent returned. Finally Jason comes out on September 16. He proceeded to cleancoils (which Matt had supposedly cleaned) and told us we needed to look at anew gasPac. Started talking thousands ofdollars. This time my husband was alone when Jason came, and my husbandwho iselderly and disabledcalled me on my cell phone. I could not get home rightthen and told him PLEASE DO NOT SIGN ANYTHING! From what I was hearing, thesepeople were thinking they could take advantage of this older man who wasshaking with Parkinsons Disease. They tried to talk him into moving thethermostatwhich had always been working fine until now—Wheredoes ARS Rescue Rooter get the guts to charge a consumer $409 for a repair likethis, and still the problem is not fixed? We are now going into winter andneeding the heater, and we are having to call out a service man from anothercompany this very dayour unit has NOT been repaired. And then on top of that, try to talk him into buying a whole new unit? Iwould like to have our money, $409.00, refunded as the so called serviceman didnothing but waste our time, and added a TON of stress to a sick elderly man andhis caregiver. There has to be some recourse for something like this.

Company: ARS Rescue Rooter
Country: USA
State: South Carolina
City: Columbia
Address: 121 Windhill Road
Phone: 8037540600
Site: ars.com

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