Closet World
Bad customer service

I have a concern with a business that I have been dealing with for the past couple weeks. The business that I have been doing business with is Closet World. My first step when I started to deal with this business I called and set up an appointment for an estimate. This was the first problem Closet World called and switched my appointment with out talking to me instead they called my home and told someone from household instead of talking to me in person. Once we settled that we final came up with a layout with the designer. This is when the real problems started the installers once again called my home and did not speak to me and set up an appointment to show up. When I first made the appointment I set it up for a morning appointment. To my understanding a morning appointment is between the hours of 8am to 12pm. After I called that night and left a message no one returned my phone call so I called that morning. I finally talked to a Closet World representative and she told me that my morning appointment would be priority over all other appointments. Every couple hours that morning I called in to check on the estimated arrival time and I still got no where. So finally I asked to talk to a supervisor and he also ensured me that the installers where on there way and he also told me my appointment would be first. About 2pm the installers finally showed up. I asked the installers if I was the first appointment and they told me no they had a stop somewhere else before they came to do my install. Which this meant the supervisor lied to me. What kind of management is this? Now I had to take the whole day off of work so the installers could finish the work. The next concern that came up was I had to pay before the work even started. I did not understand this policy because I had already paid a deposit and I was told when the work was done I would pay the remainder. The biggest problem of the day was two of the cabinets came in the wrong size so the job was never completed a 100 percent. So the next day I was checking up on my credit cards that I had paid with to Closet World to find out that one of my credit cards was charged twice.instead of getting a follow up call for customer satisfaction or any other concerns with the install I received noting. So now the next day I had to run around trying to call the right person to get the problem fixed. Since some of the cabinets were wrong I wanted to switch two of them to different sizes.instead of fixing how I would like it to be they what to charge even more to change the sizes. At this point don’t you think that I have been through enough and that they need to make it right, if they want my business again?

Company: Closet World
Country: USA

  <     >