River City Solid Surface
Costco Wholesale Granite Counters Cracked Granite Countertop, chipped seam, wrong color epoxy. They won't fix the problem or answer my emails

We recently had BLACK GALAXY countertops installed by River City Solid Surface. After installation, we noticed a 4 foot long line through the counter. It goes in a perfectly straight line. It appeared to me that the counter had been broken and glued back together. The installer assures us that it's a VEIN. So, we are assuming he is correct. However, we also noticed a 2 inch long crack near the sink, that follows the exact path of the vein. We are worried that it will continue to crack along the vein. We asked the installers to come and look at it. When they got there, I showed them how I could catch my fingernail on the crack. I asked them to do the same. They both just felt it with the PAD of their fingers, and denied feeling a crack. I again asked them to use their fingernails, and they again just used the pads of their fingers.

Company: River City Solid Surface
Country: USA
State: Washington
City: Spokane Valley
Address: 7311 East Nora Avenue
Phone: 5098911782
Site: rivercitysolidsurface.com

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