Driveway Concepts, Inc
DCI DCI defrauds customers and does not honor contracts - dishonest and unprofessional!
- 06-01-2010
- 54
Driveway Concepts, Inc. Came to our home to provide an estimate for driveway seal coating and a minor amount of concrete work to lower the edge of our driveway to street level. They first provided a verbal estimate of $125 for the seal coating alone, which was the same as other estimates we had received. They then provided a written estimate for the total of $160, which clearly included both the seal coating and the concrete work, which was written into the estimate. They even confirmed the estimate with my husband later that day.
On 5/25/10 DCI performed the seal coating, but not the concrete work promised. When my husband called DCI the following day to find out why the concrete work was not performed, DCI informed him that the concrete work was not included in the estimate of $160, even though it was clearly written in the estimate! We would never have agreed to pay $160 for the seal coating alone when the rest of the contractors all quoted $125 for the same thing.
I then called the salesman, Bill Roberts, and spoke with both him and the owner (who refused to give me his name). Both were extremely belligerent and unprofessional, accusing me of trying to get something for nothing, and rudely hung up on me mid-conversation rather than even asking to see a copy of the disputed estimate! Nice customer service!
At the very best, Bill Roberts had made a mistake on the estimate, and any reputable business would have dealt with the issue professionally rather than throwing accusations at the customer; at worst, DCI is simply committing fraud by overcharging for work performed, promising in writing to perform certain work, and then refusing to honor a written contract. We are very sorry that we trusted DCI and would advise anyone considering using them to go with another contractor, who will likely charge you less anyway.
Company: Driveway Concepts, Inc
Country: USA
State: Pennsylvania
City: Quakertown
Address: P.O. Box 215
Phone: 6108478888
Site: drivewayconceptsinc.com