Amerigas
Delivery / Customer Service

Don't use the corporation for the propane gas services athome. The organization workplace is usually embarrassed once they notice how their regional practices work business and handle their clients. Especially, the Wyandanch workplace. Actually poor people motorists who shipping the gasoline, should get an earful from each client whilst the last 5 or 6 motorists we'd stated "we all know work team is really unprofessional and we're handled exactly the same method you're." I named on 12/17/09 to get a gas shipping and was going to go out of gas and indicated that I believed it had been too early for me personally to become from gasoline. They stated shipping could be roughly on 12/24/09. I named 3 times on Christmas Event becauase 1) we were completely out-of gas and 2) it had been a vacation and that I was having organization and REQUIRED GASOLINE! They established having a driver on all three calls that it'd be overdue within the evening and that I will be the last shipping but I'd get gasoline nowadays (12/24/09). They never turned up or named until 12/28. I named their corporate workplace plus they were really skilled but stated the neighborhood office had shut and until I'd a gasoline flow there is nothing they might do. We experienced the whole vacation week without any utilization of our range or stove and needed to stop meal at our very own house. With a lot of shouting with no fulfillment, we got our shipping on 12/28/09. I subsequently went out-of gasoline again 3/15/10 and informed them there has to be an issue that their shipping must have last atleast 6 months not 2.5 weeks. I ultimately went out-of gasoline again plus they found look for a trickle and stated there is no trickle and that I was handed a romantic date 9 times ahead of time to get a gasoline shipping and obviously, they didn't display or contact. After I asked each day following the anticipated delivery day, they stated you didn't spend your statement for that new shipping. I stated "how do you realize that quantity by osmosis? Are you going to bill me and certainly will somebody say anything about the telephone since it was never described on atleast 4 telephone calls".

Not ONCE-EVER did anybody claim you have to spend ahead of time. I've been with this specific organization for 9 years plus they usually charged me and usually believed they their customer support drew but not to this degree. The individuals are excellent.

I used one hour about the telephone using their corporate customer support to determine why they stated today they require pay ahead of time and just why I'm working out so quickly. The consultant stated "This consideration is just a clutter, it appears like you had been usually acquiring 2 complete tanks annually and they ceased providing 2 tanks nearly 24 months before but might have billed you for just two as well as in reality, it generally does not seem like the final 2 deliveries weren't complete shippingis, which may clarify why you're operating out-of gasoline." She recommended I request the final 5 years of my purchases since she stated "anything is significantly not right and also you have to take it for their interest and that I is going to do exactly the same in the corporate-level."

To be able to abandon them-it will definitely cost me many hundred bucks that we can't manage at the moment and some hundred more to participate another organization. Meanwhile, another organization was pleased to fill their tanks for the time being and reconfirmed no gasoline flow within the expectations to obtain my new company and they may.

AMERIGAS IN WYANDANCH has got the toughest customer support and gasoline support of any organization I've actually handled for property providers.

Company: Amerigas
Country: USA
State: New York
City: Wyandanch

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