Mercury Insurance Group
Horrible Paperwork Mistakes, Lousy Customer Service, Refunds Take Foreve

We used Mercury for our home owners insurance because they were the cheapest, and I didn't research them. From the start it has been a long, exhausting saga trying to correct our policy. They had originally given us a policy for our old address, which was a mistake. I paid in full then they canceled that policy to start the correct address policy, then paid in full for that one as well. After a few weeks of not receiving my original refund, I called and was told they were just holding onto it. Then a few weeks after that I finally received a 95% refund for some reason (without explanation). A few months later, we kept receiving policies in the mail for the original wrong address, even though customer service "assured" us that our house was insured. A few months later, that wrong address was still receiving mail even though no policy was open for that address. They kept assuring us our house was insured but the paperwork never matched. We finally found another reliable insurance company, canceled our Mercury policy and have been waiting for weeks for a refund. I recently called them over a week ago and was told that the policy was still open even though they received my cancellation letter from the new insurance company. They assured me that the refund would be in the mail. It's been over 2 months since canceling with them. Do yourself a favor, find a reputable insurance company. These people at Mercury don't have a clue.

Company: Mercury Insurance Group
Country: USA
State: California
Site: mercuryinsurance.com

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