National Pool Wholesalers
Under The Sun Distributors The compan s5hipped a liner for a 48/52 inch pool and I ordered and paid for a 54 inch pool and they are trying to tell me a 48/52" liner "always" fits, but it does not
- 04-07-2010
- 70
I ordered a 30 foot round pool 54 inches deep. I got a overlap liner for a 48/52 inch pool and the side of the liner is exactly 54 inches. I questioned this when I first received the pool. I called and talked to a representative and he told me that that liner would be plenty large and I would probably have to cut some excess off. I can tell you that was not the case. There is no way that that liner will work in my pool. They kept trying to tell me to add more snad in the bottom (I guess to make it a 52 inch pool) and then they told me to use a vaccum to make the liner fit the pool. I have been talking with Jim in Senior Management, and finally he agreed to exchange the liner for a correctly sized one. The next day I got an e-mail from him telling me to use a vaccum to pull the liner and it should make it work. I have allready boxed up the liner and want them to issue a pickup ticket for it and get me a correctly sized liner.
They also sold me a light for the pool that fit over the returning filtered water hose into the pool. I also bought a Polarus 65 auto pool cleaner, but it cannot be used with the pool light. I spent 2 days and talked to several people before I got to Dawn in customer relations and they finally figured out (for the first time) that the two products will not work together. They have taken that back, however I have not received my refund for that from them yet.
I would warn anyone wanting a pool to not go with this company as they have not proven to me to be trustworthy or a company that is concerened with anything other than one time sales.
I am going to continue calling and e-mailing them several times a day until I get my correct liner and then I will wash my hand of them FOREVER!
Company: National Pool Wholesalers
Country: USA
Address: 1934 Center Street
Site: nationalpoolwholesalers.com