Ashley Furniture
Did not honor written quote and terrible service all around

I am a Ga. Flood victim. 9/21/09 I lost everything I owned to 7ft of water. I needed new furniture for my bedroom. I shopped around to stay with in $3,500 for a suite. 11/22/09 I went to Ashely found something to keep me in that range after I got a quote from the sales person she wrote it on a card and said I would have 15% off for the Thanksgiving sale. I came back on 11/29/09 made my choice on comfort, quality and price, they were giving away flat screens I waived that for the 15% off. When I got the total I almost fell over It was alot higher I asked is this with the 15% off she said yes. She offered 12months same as cash, so I applied (still dizzy from the price)
I got approved. The original delivery date when I got the quote was Dec 11. This time it was Dec 18th again I was about to walk out and I should of! But I NEEDED furniture badly and knew they couldn't help the delivery date. So I go home and see an ad that they are giving away free night stands with bedroom suites. Well that is a prelude to what happens next! Dec 16 I called them to find out about my delivery time. They said they rescheduled for Dec 23rd because the night stands are out of stock. I said I have no furniture please I cannot keep taking time off of work please deliver what you have on the 18th. Then bring the nightstand the 12/30, They did not have that available so they delivered the night stand on 1/02.
They delivered the furniture on Dec 18. After they left I noticed they put the bed together wrong so I called and requested when they drop off the nightstand if they could fix the bed and arrange the furniture right. They said ok. Upon delivery of the night stand the drivers pitched a fit about fixing the furniture and moving it. After me threatening to return all the furniture to the supervisor they agreed. While doing this they dented the drawer on the chest. I talked on the phone with the sales manager he said I was right about not getting the discount he would leave a gift card at the store. Now he is saying the prices are right and I got a discount of 15%.
I don't know what is wrong with these people. I wish I never shopped at Ashley Furniture! I just got off the phone with 2 diff. Ppl I called customer service tell them the situation they said I needed consumer affairs I tell them the story they tell me I need customer service, I asked if they were going to update the rep on my situation they said yes after sitting on hold for a few minutes customer service answers and he doesnt know anything so I have to tell the story over for a third time! If you like drama then you will love Ashley. Now I am waiting on his supervisor to call me back. Oh and the 12months same as cash is B.S.! They set me up with the wrong financing I am being charged interest...

Company: Ashley Furniture
Country: USA
State: Georgia
City: Duluth
Address: 3875 Venture Dr
Phone: 6789904663
Site: ashleyfurniture.com

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