Sears
Defective Disposer Replacement Offered but Reinstallation Cost Left to Me
- 03-05-2010
- 34
I have been purchasing Sears products for 30 years... This is the worst experience. Purchased a Kenmore 1hp Food Disposer (model #17560591 Serial # 09121012583) and the following day had a plumber install it. The item was defective from the outset and I immediately called the Sears Warranty group. The nightmare starts now... 2 hours on the phone with 6 different people and everyone was kicking the can down the street... The result is that Sears will not pay to reinstall they will just replace the product... So for a defective item that I never used I will have to pay for re-installation charge... My advice is to not purchase any Sears product unless you intend to have Sears install it for you... Unfortunately they do not say that in any of their documentation on the internet... As a result I will never buy a Sears product...
Company: Sears
Country: USA