Consumers Energy
Billing/customer service

I'm a traveling atomic employee, my loved ones and/or I invest many months/year from our house. Going back three years, we've invested the wintertime months in California. We allow Customers understand this every time and we reduce our resources back again to the absolute minimum. This often costs $40 or $50/month. Each year, we obtain a statement for just one of these weeks for countless pounds. This time around it's almost $1000 to get a month that people weren't there (fuel bill). The prior 2 yrs they acknowledged our consideration following a handful of telephone calls, this season they'd not. Therefore we submitted a (we're still outofstate incidentally). At that time, they transformed out the meter on my home and also have didn't have the ability to supply us with paperwork that exhibits a real meter-reading to back-up the statement. Your consideration is designated to ensure that we are able to just keep in touch with one individual, which person won't return telephone calls.

It has gone on for more than 8 weeks now. My spouse and 5-year old child journeyed back again to Mich a few weeks before to locate the energy have been switched off totally because of non payment. This really is on the statement that's associated with an open criticism. We've settled our expenses separate out of this problem and proceed to do this. While she eventually got anyone to keep in touch with her about obtaining the energy switched on, they created us spend 50% of the statement under consideration after which stated that somebody could be out within the next seven days to show it back on, plus they might provide us A - 15 second screen to become in the home following a telephone call. Who within the heck are these folks!!!? And just why are they permitted to perform business-like this? Our next thing is just a lawyer!

Company: Consumers Energy
Country: USA
State: Michigan
City: Fenton

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