Mr Rooter Plumbing
Charged me $254 to replace a hose & valve—the job took 30 minutes and used $30 worth of retail parts

I put a new vinyl floor down in my bathroom [DIY], and in the process of hooking up my toilet, I broke the water supply line. Because my condo is 30 years old, I couldn't just replace the hose. The valve and all had to be replaced. I felt it was beyond what I could handle myself, so I called several plumbing companies to see if any of them could send someone over. This was on Sunday morning. My second attempt was with Mr Rooter, who said they could have someone over right away. Very few plumbing companies will give you an estimate over the phone. They all want to send someone over ["free of charge"] before they'll give you a price. I made the assumption [yes, I shouldn't have] that most companies, especially big-name companies, are similarly-priced.
Because I'm a bit of a do-it-yourselfer, I'm fairly familiar with materials prices. I estimated very generously at $30 for parts [just a valve and a hose]. I was, however, in a bit of a panic, being without my toilet and haven broken a line I didn't think I could fix. When the technician quoted the price, he quoted me $234. I was in shock, but I agreed anyways, because at this point, I was a bit beside myself with stress. When he gave me the paper to sign, the price was $254, as there was a "fuel charge" of $20 he forgot to point out. I agreed, because I needed to get it fixed immediately, and it didn't occur to me to call someone else.

Company: Mr Rooter Plumbing
Country: USA
State: California
City: Sacramento
Address: 3500 Power Inn Road, Suite C
Phone: 91637906

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