Empire Direct
Avoid at all costs

I had been treated to locate this site because it has permitted me the chance for many redress against Kingdom Direct due to their surprising customer support.

I requested and taken care of a Miele Intelligent-TT5000 on 20th November. The web site estimates 7-10 times (which we've since discovered that it usually does if sold-out, regardless of the expected delivery period). About the 7th November I'd not noticed from their store and so I called to become informed the purchase ‘had not moved across’, plus they re ordered it for me personally under another reference range.

On 2nd January I'd noticed nothing and talked to Matthew Dean who stated that he or Emma might ring back the next Friday or Wednesday. Used to do not get a phone.

A buddy of mine, sadly on our suggestion, requested the identical vacuum from their store on 26th November and obtained it on 31st Dec. Therefore, although their purchase required 5 months, they requested it after us and obtained it before us. Additionally they had exactly the same connection with buzzing up-to be informed they'd be approached inside a morning or two, but no-call materialised.

Kingdom Diret state claims that ‘… must there any issue with … our projected shipping times … we shall contact you…’.

Over these 9 months since I have orderd the vacuum I twice approached Miele UK, who advised me about the first event they had 700 of those products in-stock, about the next event 500, which means you don't possess the justification the product was out-of stock in the producers.

On 11th January I published a notice of criticism that we sent recorded delivery. Nowadays is 21st January and we've not had an answer, or perhaps a vacuum.

Therefore, 9 months on, I still do not know regarding once they may satisfy this purchase. And also to apply salt in to the injuries I've simply examined their site and also the product is in-stock! Among the most frustrating issues is needing to delay 15 mins on an 0870 quantity to talk to their Client (insufficient) Service Office.

Empire Directis customer support is very this is the toughest I've run into. Don't buy from their website.

Company: Empire Direct
Country: USA
Site: empiredirect.co.uk

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