American Home Shield Home Warranty
Microwave repair dragged on and replacement refused

Waco, Texas - - we purchased the P.O.S. Warranty along with our house in Feb. Wow I would never have even touched this company if I had just read Ro.com. Our microwave started shorting out the circuit breaker, so we filed a claim and then than a couple of days later we got a call from a service company called quality appliance from waco.

At this time he make an appt. for 7/24/09. After his diagnosis he said it was the transformer that AHS has to order it and that it would take 2-3 days to order it and couple of day more for him to receive it. He called on 7/29/ to come for completion of repair. After installing the xfmr and a capacitor he advised my wife and I that he had done all that he can do! And that he would tell AHS to replace it. It is only a 2006 Whirlpool top of the line Microwave.

The next day after no response from AHS. I called and was informed that they were trying to find the new parts that he ordered, a control board and wiring harness. This was not what we were told, so we were lied to. Then AHS told me that my option was that they would give me the cost of the parts to repair this item (control board and wiring harness) much less than a new one. It was an insult to me. So now we wait another weekend going over two weeks for a simple microwave that only has 6 components that can be replaced.

Some times you don't get a technician you get a parts replacer! And the customer gets the shaft. Meanwhile no microwave! The repair guy said that AHS made him order more parts. I want it replaced... I will keep you updated!

Company: American Home Shield Home Warranty
Country: USA
State: Tennessee
City: Memphis
Site: ahswarranty.com

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