DTE Energy
Billing Errors & Bad Customer Service

In the last 10 weeks, DTE Power has mis read my gas-meter 3 times leading to crazy costs, that we in the beginning declined to pay for.in preceding decades, it had been typical to possess this occur a couple of times annually.

I reported every time and was guaranteed the issue could be set. It wasn't! Moreover, their customer support division tosses up hurdles at every chance after I named, including declining to move your phone to some boss, and placing your ask countless store to discourage you. I've been informed "Sorry, you will find no administrators available today". Additionally they request you to replicate your support tackle, telephone number, consideration info, etc. Frequently - again to decrease you from seeking your criticism.

At this time, I've been waiting over per month for copies of my previous expenses, and so I may evaluate them using the inspections I've delivered them.

Attempting To advance to some high level in DTE is useless. They don't submit telephone numbers or mail details of the workers. Everybody above the amount of worker is completely protected in the community. I'm ready to email the Leader of America, but I can not contact a boss at DTE Power

I included the Michigan Public Utility Commission, however they also appear to care little about consumer issues. There's been no-follow-through effort on the component to drive to get a quality to my issue. It's been as much as me - EACH TIME - to start contact and protest concerning the insufficient quality. They react, but take-no management position.

In early stages, I insisted on related by mail and so I have evidence of what occurred (or did not occur) so when. This hard copy might be required if this issue actually reaches judge.

—Bo

Company: DTE Energy
Country: USA
State: Michigan

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