Chase Bank
Horrible Customer Support

I'd a checking and checking account with WaMu since 2004 with on line bill-pay and direct-deposit from my company. On 03/24 I experimented with utilize my WaMu bank card and my purchase was rejected. Understanding I simply got discomfort on 03/24, I approached WaMu/Chase Bank to deal with the problem of my card being rejected to get a purchase, after I was surprised and floored to discover that my direct-deposit have been delivered to my company and my consideration was planned for closing on 04/06 with no purchase or debits woulds be recognized from 03/24/09 before consideration was shut.

I had been used in the Chance Operations Division after I was informed that my consideration have been flagged because of my email address, hence the reason behind Pursuit to exercise the best to shut my bill without notice. I advised the Chance procedures Customer Support Operatior that I've been a respected client for more than 4 decades which I'd authomatic expenses arriving through aswell over the following eveningapproximately, centered on my pay times. The client support representative mentioned "thats not my issue".

I required to consult with a boss or an examiner after I was informed I had been talking to the boss and my issues couldn't be raised to some high level. I had been informed that there is no method to overturn your decision to shut the consideration. After I became annoyed and required another representitive, I had been hungup on. I called back and talked with another represenitive and was informed again the problems couldn't be resoloved and there is no boss to consult with.

I had been really floored after I visited my regional department and also the branc supervisor approached the Chance Operations Division and was informed that my consideration was shut because of my email address related to fraud. The department supervisor questioned what type of scam and was informed they didn't understand, that my consideration was flagged within their program and also the computer program automaticlly shut the consideration also it couldn't be overturned. The branc supervisor requested was this a WaMu Plan or perhaps a Pursuit Plan since she'd never heard about this type of cause, and he or she was informed they have the best to shut a merchant account without notice and also to make reference to Pursuit Plan and Methods. The Chance Procedures didn't possess the plan written down and declined to supply info towards the Bank Department.

By 03/31, I proceed to possess problems because of delivered funds, inspections and automated debits, today creating me to pay for charge more than around $500.00 because of late fees and delivered cost costs, along with lacking a banking account for my direct-deposit or even to spend my expenses.

There must be action taken against Chase Bank ASAP and that I would be the speech my disappointment and issues.

Company: Chase Bank
Country: USA
State: California
City: Santa Clarita

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