Green Mountain Energy
Billing

Be careful when closing an account with Green Mountain. I had credit on the account and they purposely kept the account open so that each billing cycle, I would be charged the Advanced Metering Cost Recovery Factor. I called and aksed if they could close the account and they told me that they couldn't issue a check for the credit because it was below $10 and that their only option was to credit it to my checking account. I told them that I didn't have a checking account and they said there was no way to refund the money. I then threatened with a small claims suit and they quickly issued me a check.

In short: high energy prices, low customer service, storefront facade for Reliant — I would avoid them.

Company: Green Mountain Energy
Country: USA
State: Texas

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