Maui jim
Poor Customer Service - Ka'anapali

The Maui Jim sunglasses model that I purchased had a manufacturing defect where the screw cracked the lenses. Maui Jim replaced the sunglasses (I paid shipping costs). After a year, the same thing happened again. More shipping costs and another pair was returned to me. Problem: the lenses on the sunglasses returned to me are rose-colored, not the gray ones I sent in to be replaced. Because their computer system insists that I am wrong, Maui Jim will do nothing but agree to change out the lenses for $60. I told the repair technician that they could check the lenses from the glasses I sent to be repaired against the ones they sent me and was told they have no way to track what I sent them. After going through three employees/managers/supervisors (who collectively spent nearly an hour telling me that I was wrong about the color of the lenses of the sunglasses I sent to them - sunglasses that I had worn for a year, no less) I am awaiting a telephone call from a Maui Jim Vice President. I fully expect to travel to Peoria (where they are located) to sue them in small claims court. Even if I lose, it will cost them more to defend my suit than it would have to correctly replace the glasses with the correct lenses. Their website says: "At Maui Jim, your complete satisfaction is our number one priority." This is obviously a big lie given the hassle the company has given me.

Company: Maui jim
Country: USA

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