J.C. Penney
Two orders of furniture damaged, and delivery delayed

Ordered 2 chairs from JCP within the store the first week of Jan. 09. I was told it would take 6 - 8 weeks for delivery. It took 16 weeks. Chairs were delivered by JCP, chairs were still in sealed boxes. They were never inspected at the warehouse. One chair had a number carved into the leather, both chairs had dye missing, and both chairs had a top cushion that was uneven. I was told that these repairs could be made at my home, but they didn't guarantee their work. I refused delivery. They expedited a 2nd order which I heard about today, now 24 weeks in. Both chairs were inspected by JCP and were damaged. This tells me that the manufacturer that make the chairs have no quality control. A third order might be made by end of Aug. 09, or 32 weeks in. I am presently looking for chairs from other stores, and I will not make any purchases from JCP in the future.

Company: J.C. Penney
Country: USA
State: Michigan
City: Ann Arbor
Address: 7747 Crane Rd
Phone: 7344344090

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