Southwest Gas Corp
Billing Practices

I turned a Southwest Gas client in November. Throughout that period I've been overdue with my cost many times. I would like to explain why. They send a statement from Nevada to Litchfield Park Illinois 10 times before it's due back again to Vegas. If you should be one-day late it's deemed overdue. I believe it's totally uncommon for Southwest Gasoline to email a statement (for example this month) about the 18th which is due back about the 28th. I reside in a suburb of Phoenix plus they don't provide the email every single day. I acquired the statement about the 23rd with the vacation, the 26th was the very first evening I really could send it and that I need to wish it creates it back again to Nevada in 2 times or it’s considered late. Twice I had been traveling (I travel for my work), the statement arrived the week I had been eliminated so when I delivered it had been already overdue. I obtained a letter dated March 17 declaring that the $390 deposit is needed since I've been overdue. With my cost last month I requested for a reason of how I had been overdue (never been disconnected, settled each month) and just how $390 was decided to become the total amount which was necessary for a deposit. Our payment hasn't been over $100 plus they need nearly three times that to get a deposit. After I registered for support I delivered them a notice from my prior gasoline business displaying that in over annually I had been never overdue. Used to do not get a reaction from my request last month. All I obtained was my next statement informing me the deposit needed to be compensated from the 28th or even the gasoline could be disconnected. With my cost this month I advised them again that I questioned the deposit. I also completed their customer support type to ask the way the deposit was determined but still I've gotten no reaction. It’s uncommon to provide somebody 10 times in the evening the statement is published to truly have the cost back again to Vegas. It's likewise uncommon to need a deposit and never display how it had been determined. I believe these are unjust methods that Southwest Gasoline is utilizing to obtain remains from individuals who might usually not need needed to provide a deposit after which they reach utilize our cash without paying attention onto it.

Company: Southwest Gas Corp
Country: USA

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