Carls Furniture
Jeff Baker Slow refunding

As with any retail establishment, Carls was very quick to take my money. I paid by check. However, within 2 days, I decided to cancel the order, and rethink how I wanted to furnish. The furniture was not a special order; it was sitting in their local warehouse. It never left the warehouse. However, on the back of the receipt, in very fine print, was a notice that even my salesman wasn't aware of: if you pay by cash or check, it will take from 2 to 4 weeks to receive a refund. The salesman actually thought it was what all other stores state: about 10 business days.

I was, of course, upset that this company would hold onto a customer's money for no other reason other than because they can. Turns out, the controller cut the check within a week, but the owner, Jeff Baker, held onto it until the maximum time elapsed. I received my check after about 5 weeks, which exceeded what the fine print said.

Naturally, I took my business elsewhere after that, and spent $30k that Carls could have had if they had treated their customers like people they wanted to have return.

Company: Carls Furniture
Country: USA
State: Florida
City: Coconut Creek
Address: 5480 W. Hillsboro Blvd

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