Pse&G
Online Bill Pay

The new online bill paying service being offered DOES NOT work properly. It asks you the amount you wish to pay. So you enter the amount, so far so good. It even tells you what amount will be deducted in USD (US dollars) I was not aware we could pay in pesos or dinars. So you click continue and the next page tells you that o. Oo USD was deducted and your orignal balance was same. You have 2 choices on the page, a. Go Back or b. Print. So thinking you have made a mistake you go back and start over... You keep ending up on the same page that says Go Back or Print. Everytime you do this, Go Back or Print they are hitting your back account. So thinking I still not paid I called the payment center who at first said if I have not received a confirmation notice then the payment did not process. Still wanting to pay I attempted to pay through his online check. It said I could'nt. Checking further he found that they had debited two 400.00 payments from my bank account. Mind you, I used the online system over 24 hours prior to talking to him. Low and Behold after hanging up with him, not more than two minutes passed and I received Two payment confirmations in an email. This system should be offline. Personally, I'd send it back to Germany where they got it.

Company: Pse&G
Country: USA
State: New Jersey

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