SUBURBAN Propane
Pricing and customer service

Suburban overcharges for gas and that I discovered why - their client representative explained they " (we) have greater expense subsequently others, therefore we've to cost more." What?!!! They billed us $3.299 per-gallon for gas on 1-12-09, $1.15 higher per-gallon subsequently additional gas businesses within our region. Suburban is low-flexible on the cost possibly due to their “overhead”. I called them in March to setup a "phone forward before deliveries" and also to place a measure about the fuel-tank, therefore we're able to anticipate to spend the LARGE statement. Guarantees, promises. Obviously, we're still waiting. Another customer support representative recommended we've the container eliminated so we're able to utilize another gas business. She was amazed to understand Suburban includes a $1500 container removal charge. Nowadays I settled the $1152.68 and since I have was 16 times late they included a 1.5% late charge. Therefore, Suburban really billed me $3.365 per-gallon for this last container. They inform me the container is likely to be vacant by March 15th, therefore below we move again. Smz

Company: SUBURBAN Propane
Country: USA
State: New Jersey
City: Stanhope

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