Jennifer Convertibles
False advertising. Hidden costs sent me packing. Very disappointed

Maybe I should have done my research before driving 40 miles in pouring rain to get myself a smaller sofa for my new place. I was very excited to find good looking and perfect seating but extremely discouraged to find out not only was the "local" delivery charge $160 but that my location was considered "long distance" and would cost another $100 on top of their rediculous delivery charges. When told about it, of course I objected and had some questions. Kudos to the sales girl, but the manager was extremely rude, wanted to "school" me on "Global Delivery"! I left, but returned after not being able to find something else suitable for my situation. Upon return, the manager continued to be rude to me and when I told her she was rude she became worse... And I quote..."We just need to stop talking to each other."

Now, explain this... If all the merchandise comes from a warehouse in southern california... Why is delivering to my hometown (which happens to be closer to LA than this particular store) considered long distance??? And, why would I have to sign to decline their $170 protection plan if they weren't making it optional? I am very disappointed that I wasted the gas and had to deal with a rude manager... Even more disappointed that the set I wanted to purchase was perfect for my situation. Hidden costs make for false advertising in my book. These stores should be closed.

Company: Jennifer Convertibles
Country: USA
State: California
City: Rohnert Park
Address: Redwood Dr

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