Kamado Co., J5 Design Co., Kamado Distribution Co., Richard Johnson
Refused to honor money back guarantee on their charcoal

They sold me a box of coconut charcoal through ebay. The ad said that the box was a special price so you could try the charcoal for yourself before you placed a big order. The ad said you could try the charcoal and then return it if you didn't like it for a full refund. I tried the charcoal and it was awful stuff. It was NOTHING like the charcoal they described in the ad. It didn't even look like the charcoal in their ad.

When I tried to return it they said I had to pay return shipping and that I had to return the entire box of charcoal! I asked them how the heck was I supposed to try the charcoal if I had to return all of it to get a refund. They then said that I'd have to return all of it except for 3 or 4 pieces. They said that their charcoal was so good you only needed 3 or 4 pieces to tell how good it is. Ever try to cook a chicken on 3 or 4 pieces of charcoal? They refused to refund my money since I had used more than 3 or 4 pieces. Also, they said I would have to pay return shipping! The shipping to return the charcoal was more than the refund I would have gotten. So, they refused to honor their guarantee. They added new conditions to their "guarantee" after I bought the charcoal.

So my complaint is that these guys pulled a bait and switch by selling different charcoal than what they advertised, and their money back guarantee is nothing more than a lie since they won't let you use the charcoal and make you pay return shipping.

Company: Kamado Co., J5 Design Co., Kamado Distribution Co., Richard Johnson
Country: USA
State: Alabama
Site: kamado.com

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