R&D Boat Supply
Improve your ethics - FIRST-GET AN ESTIMATE

Thank you for using the Better Business Bureau's Online Complaint System.
Your complaint has been assigned case # 36037136.

Correspondence regarding this complaint will be emailed to: jmt96@hughes.net
Please print a copy of this for your records.

Filed on: April 19

Filed by:

John Troffo
110 Holden Farm Lane

Queenstown MD 21658

Filed against:

R & D Boat Supply, Inc.
22 Washington St

Cambridge MD 21613-2802

Complaint Description:
I wish to caution prospective customers of R & D Boat Supply, Inc. 22 Washington Street Cambridge, Maryland 21613 Ensure you get an estimate, if not it will end up the same as giving the owner a blank check. Surely any professional who is in the business long enough should be able to give an estimate within 10%. I have a 21 foot boat and asked for an estimate on some of the simple work such as the installation of VHF antenna, mounting a VHF radio, install a transom transducer, etc. He said he was unable to give any estimate. Well, the bill came to $9,725.83. Shocked isn't the word for it especially since he prefers not to take credit cards. Trust me you should protect yourself and demand an estimate. Had I thought I was going to pay $9,725.83 I would have curtailed some of the work. Another example of watching your pennies —he configured a system which was absurd so I asked him to redesign it. It did and charged me extra.in otherwords, whether he does the job correctly or has to redo it, the clock is still ticking. So far I have had to redo the VHF antenna installation because the work was shoddy; And replaced the horn cover, he used a face plate that was 3 times larger than the hole. If the owner is not willing to give the customer an estimate I CAUTION THE CUSTOMER TO GO ELSEWHERE.

Your Desired Resolution:
Although I am not looking for a settlement, I am asking the BBB to place an ADVISORY for any customer seeking to do business with the R & D Boat Supply Co.

This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.

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Company: R&D Boat Supply
Country: USA

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