LifeSource Water Systems
Misleading Advertisement and Sales Practices

Upon moving into a house I was told to buy a water softener. I looked for a softener that didn't require salt. I quickly found LifeSource Water Systems. LifeSource markets its product as a water softener without the use of salts. However, the product does not soften the water as I have ample hardwater spots/stains to prove it. I purchased the product since I was told by the website, literature, and sales rep and his manager that the system would "do the job" and soften the water entering my house.

Numerous e-mails were sent to the company and they haven't responded to me directly. I've opened an investigation with American Express and I've made a complaint with the BBB. LifeSource came back and said that they don't advertise the system as a softener. Please briefly look at the LifeSource's website and see for yourself how the company is misleading consumers. I called upon the 10 year warranty, but LifeSource refuses to comply. Its website claims that the company is ethical and responds quickly to customer issues, I say bull to both statement.

I've made a website documenting my experience with the company and still no direct response. You'd think that a company would care more about its reputation, its commitment to quality and customer care. Caveat emptor.

William
Pleasant Grove, Utah
U.S.A.

Company: LifeSource Water Systems
Country: USA
State: California
City: Pasadena
Address: 523 S. Fair Oaks Avenue
Phone: 8003345009

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