Xcel Energy
Unexplained Charges on Electric and Gas Bill
- 12-30-2008
- 15
My Electric and gas usage (via meter readings) is way less than the caps and the taxes. $56.00 for Electric and Gas bill realtime. Grand Total of $122.00. I called and asked for details and conversion factors and math used. NOBODY at Excel knew or had the knowledge about it. I could not get a single intelligent source on even explaining the bill details. They had ABSOLUTELY no idea about what the numbers meant on the bill.
(called on Dec 29th 9.00 P.M. after the sticker shock bill)
Ideas are welcome! Who do I ask now that I am stuck with Excel and no alternatives?
Company: Xcel Energy
Country: USA