Scout Plumbing
This company lacks integrity, tried to take advantage of me on Christmas Eve

My water heater burst on 12/21/08 at about 11:00 pm, the next morning I contacted my warranty company who contacted Scout Plumbing. The tech from Scout showed up Tuesday afternoon and immediately began trying to upsell me.

First, he was offering to sell me a 50 gallon tank for an additional $200, then he offered to reconnect my water for $175.00. After telling him I only wanted him to perform the work the warranty company was paying for he finally took a look at my water heater. Here is where it went from a service call to a "HOLDUP".

The warranty company agreed to replace my water heater which was great but Scout Plumbing wanted me to pay an additional $917.00 in "upgrades and code requirements". I contacted our city code inspector who told me those code requirements Scout was charging me for were optional. I also contacted Home Depot's installation department and they were shocked at the charges as well, they offered to install for $300.00.

I eventually hired a company to install my water heater for well under $300 but I had to spend Christmas in a hotel because of the delay Scout Plumbing caused with my warranty company.

Scout Plumbing saw I was in a very vulerable situation, (no running water, house flooded) and tried to make their Christmas bonuses off of me. I do not believe the tech would have behaved that way if it wasn't an acceptable company practice; this company has no integrity and should be ashame of their behaviour.

Company: Scout Plumbing
Country: USA
State: Texas
City: Carrollton
Address: 1911 Vera Cruz Dr
Phone: 9722662887

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