Choicehomewarranty Choicehomewarranty.com Choice
Choice does not pay for repairs -! Avoid the company!

I had started the contract with Choice Home Warranty (choicehomewarranty.com) on 27/10 covering HVAC and making onetime payment of $344 for the contract lasting one year. On 12/02 2 units (furnaces) stopped working. I contacted Choice with repair request. The technician was sent on 12/03 to do the diagnosis control boards needed to be replaced.

Choice refused a repair without additional documentation. The following documents were submitted:
home inspection report done upon purchasing the property
diagnosis/checkup of the HVAC systems done on 07/27
repair and checkup of the HVAC systems done on 06/26
After many phone calls and 14 days with no heat in december, the customer representative from Choice: Ron Stillwater stated that the repair could not be cover because:
it is odd that two of the systems fail in the same time
there is no date on the document from 6/26 even though it is printed
there is no signatures on the receipt from 06/26 even though is states on the receipt that it is a electronic invoice and the authenticity can be proven by contacting the company that did the repair/checkup service on 6/26. Ron Stillwater stated that no company will be contacted.
There are many inconsistencies in provided documentation with no additional comments.

Company: Choicehomewarranty Choicehomewarranty.com Choice
Country: USA
State: New York
City: New York
Address: 244 Madison Ave
Phone: 888531540

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