Slomin's Inc
Slomin's, Slomin's Shield Lousy Customer Service and High Level of Incompetance

I purchased an HVAC system through them. They gave me a decent price and the sales representative was very accomodating and nice. They came and installed my rooftop package and the job was completed in less time than I originally anticipated. It seemed though that once they got my money for the rooftop unit, then they figured to heck with me.

I found out through my utility company that I was entitled to a rebate on my unit which is energy efficient. Slomin's REFUSED to complete the paperwork for me to get the $300 energy star rebate. They refused to even give me a proper receipt detailing the serial number of my model. I went back and forth with them several times and practically had to threaten to tell my lawyer before a representative read it to me over the phone.

A year later right when my 1 year warranty with them expired on my unit, I had no heat and called for service. I was told that someone would be to my house within 5 hours. I had to call the next morning because they never showed up and was told they had no record of me ever calling in.

Alice, the ditz who answered the phone, proceeded to argue with me that I only had air conditioning service with them. I heard her supervisor correct her and tell her in the background that it was a combination ROOFTOP package. She then dispatched someone to my home 2 hours later who had no ladder to access the roof.

No one could give me a definitive time window of how long it would take for them to get someone over here with a ladder or why someone was sent anyway to service a rooftop unit with no ladder. Needless to say, a service visit that should have been an hour at the most required me to waste an entire vacation day from work sitting around and waiting for someone to show up with the right tools to do the job.

That is the LAST time they will ever service anything of mine. I have told my neighbors whom I initially recommended when I replaced my unit because of the price that their customer service is absolutely horrible and I recommend that they use someone else.

Company: Slomin's Inc
Country: USA
State: New York
City: Hicksville
Address: 125 Lauman Lane
Phone: 5169327000

  <     >