Window Concepts INC
Thermal Dimensions Concept 1 windows Warranty Rip off

Bought 5 windows installed Dec 8 1995, patio window fogging, condensation. Contract reads Contractor agrees to furnish the following materials, improvements, labor, and/or services. Under it is hand written alist of 5 items of which #3. States Lifetime non prorated Transferable Warrenty. Called number on paper, no longer good, looked Window Concepts INC. Up on internet found they moved from 5858 Northwst Highway, Chicago to 934 Oaklawn Elmhurst, Il 60126 phone was 312-774-6944 now is 630-833-6944. Brian Murphy still listed as one of the people. Called them July 10. left msg no info given except last name calling about windows. Received call next day July 11. Was told "thing is, manufacturer of windows went out of business in 1996 plus only the door is covered under life time warrenty seal no longer covered as of 2 yrs ago." (nothing about that is on my paper.) Also window name is Concept 1 Windows. This companies name is Window Concepts. Their man came to my house and sold these windows to me I did not buy them in a store with them as installers. (The one who called me back seemed to have my file in front of him. I never told him I had bought windows from him, just that my call was ref windows. He asked if I need any other windows. Why would he ask me that, unless he knew at the time I just put in 5 windows with cost estimate good for 2yrs for the rest. (was not sure about these windows wanted to try them first) never had rest done. Was told light weight easy to remove to clean (NOT, is very heavy requires two people & screen takes at least 1/2 hour to take out and put back, very hard) told can open both directions (NOT, screen slides but only seals one side, other side has big gap between screen and window. I feel I got scamed.

Company: Window Concepts INC
Country: USA
State: Illinois
City: Elmhurst
Address: 934 Oaklawn Elmhurst, Il
Phone: 6308336944

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