Aarons Rent To Own
Debit card payment taken without consent caused $100 overdraft

I have been a customer of this company for close to 5 years now. I have purchased a refrigerator, stove, bed and finally a computer. For the computer I set up a system where they allowed me to leave my debit card for them to process my payments, so I did not have to be at the office physically to submit payments. One stipulation I put on this arrangement was that they had to contact me, or I them, in order for them to process the payment. This worked initially, but my last payment was forcibly taken without my consent. They took the payment even though I had not authorized them to do so, and by doing so overdrew my checking account, and I incurred $100 in overdraft fees.

When I phoned the manager at the store, I believe he said his name was Tim, he said he was not going to do anything about it. I asked why he ran the card when I had not authorized him to do so, and he replied, "Prove you didn't call for me to run the card?" He told me I was the stupidest person he had ever heard of when I tried to defend myself, and he said there was nothing he could do about it. When asked who in his company ran the card, he said he had no idea. How can a company not have any idea who takes care of their accounts receivable? I was astonished!!! Is this the way they run their business? I do not know what legal recourse I can take against this person or company, but I at least want to warn others NOT to allow this company to do this.

This is not the first time I have had issues with the company, but it is by FAR the worst treatment I have ever received from them. They have lost a very valuable customer, because I had plans to purchase further merchandise from them once my current payment was completed. I will be shopping at a competitor now.

Company: Aarons Rent To Own
Country: USA
State: Missouri
City: Independence
Address: Noland Road

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