General Electric
GE Appliance Service 86 days and my Profile Range still not repaired replaced

We purchased our GE Profile range 3/25/08 and used the self clean feature for the first time 3/10/08. After the self clean cycle the interior of my oven was burnt symetrically on the sides and door front, I called GE and they came out 3/17/08.
The tech told me he had never seen anything like it and did not know what caused it but GE would replace the cavity and inside of door. I am nervous about using my oven because of chance of it malfunctioning and causing a fire. Also, my convection does not work at all, items burn on top and are raw in the middle. But GE said it works great!
The first parts arrived damaged and the parts had to be reordered and we had to reschedule. This has has been going on since 3/22/08 - parts arriving damaged and having to reschedule (it is now 6/11/08) and my range is still not repaired/replaced.
GE also has called us and asked us to call their shipping department and tell them how to package the parts so they would arrive in tack. I just got off the phone with a Mr. Watson (a supervisor) who told me that all this is my fault because I am requesting Saturdays. For the first 3 Saturdays after the tech was initially out we had no problem with Saturday service - now it is a problem?
I sent a letter to Mr. Ray Graft 5/23/08 and have not received a reply as of today and have left numerous messages for Yvonne ext 2650 (she originally was helping us) and she has not returned my phone calls for the past month.

Company: General Electric
Country: USA
State: Virginia
City: Norfolk
Phone: 8003861215
Site: geappliances.com

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