Art Van Furniture
Art van intentionally refuses to sell the mattress the customer asks for

I walked into an Art Van store to purchase a firm mattress. The sales person then showed me a ton of mattresses and I told her that I couldn't really tell the difference and she then recommended a Sealy Ultra Plush Pillow Top mattress. I purchased the mattress and began having back pain increased in intensity the longer I owned the mattress.

After traveling out of town, I realized that my back felt better when I slept on a firm mattress. Unfortunately this was three years later. I went back to the Art Van store to look for a new mattress. An employee looked up my previous purchase and indicated that he was not at all surprised that my back hurt and exclaimed that "you purchased the softest mattress we sell." I had requested a firm mattress.

I spoke with the company who offered a whopping 10% discount on a new mattress. I filed suit and the saleperson, Tamera Eugene admitted that she wasn't just an order taker and wouldn't just sell a customer a firm mattress upon request. Believe it or not Judge William "Bill" Richards, through out the case claiming that the action of the store was not a violation of the Michigan Consumer Protection Act. Well, if it isn't I'm not sure what is? I would never buy a thing from Art Van again.

Marci,
Southfield, MI

Company: Art Van Furniture
Country: USA
State: Michigan
City: Southfield
Address: Greenfield Road

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