ANTonline
Incorrect item. Unacceptable return policy. Rude customer service. No satisfaction

ANTonline stated all 5 items ordered were in stock. They sent 4 of 5 correct items. Separately, they sent an incorrect item as the 5th. I required 5.

Customer service offered no option but online RMA link. Online RMA link required my acceptance of terms that were unacceptable for this case: a 15% restocking fee, all packing materials in original condition, etc. The item could not be opened without damaging original packing materials.

On once again calling customer service, I was told I had no choice. Whereupon the representative hung up on me without allowing me to respond or ask a question.

By email I requested the name and mailing address of the chief executive officer of ANTonline. Their reply gave on information at all.

Company: ANTonline
Country: USA
Site: antonline.com

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