Leslies Pool Supplies
All Alone - Customer Service

I recently purchased an above ground pool from Leslies. They sub-contracted another company to me to have the pool installed, as they do not install them. That company, J & T Pool Assembly, came 4 hours late. They did answer my phone calls to lie to me and tell me that they would be at my home in 30 minutes. When they finally arrived I had to pay them in full, and in cash before they would start. If they would have come on time they wouldn't have had to work in the pitch dark with a light that I provided. Well, the next morning i noticed that all the finishing touches, the cosmetics that make the pool look nice, were not done. Also, they forgot to put a clamp on my filter and it ran all night without water running through it. I lost about a foot of water from the pool and my backyard was a little flooded. I also don't know for sure if the filter had been harmed during that time. J & T told me they would be at my house within the hour to fix the problems. I'm still waiting. That was 13 days ago. My husband has since had many arguments with them. I told leslies about the problem with J & T. Pool Assembly. They can't help me. I also told them on day 2 that my pool was leaking quite a bit. They told me I needed an O ring. I begged them to call me back that day and let me know the status of locating the O ring was. I never get a call back. They are horrible about following up with the customer. Today I was informed that I have to pay 50 dollars for a new skimmer and 90 dollars for someone to come put it in. I asked them how they could charge me for a skimmer and labor on a pool that has been leaking since the night I got it. They told me this came directly from the district manager. I have asked for the district managers phone number but they say they cannot give it out. I've asked that the district manager call me. No phone call as of yet. What am I to do?

Company: Leslies Pool Supplies
Country: USA

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