Heilig Meyers Company
Aka The RoomStore. Sloppy, lousy customer service

This is a recount of my experience at Heilig Meyers aka The RoomStore: On 13th, May, I bought bedroom and living-room furniture at Heilig Meyers, 4507, W. Market Street, Greensboro. The delivery date was set for May 26th. On request, the sales person, Steve (dont recall the last name), doublechecked and assured me that ALL the items, comprising the order, were in inventory.

When the order arrived on the 26th, the bed-rails, sofa and three tables were missing.in addition to this, the people who delivered it were clueless when it came to fixing the dining chairs and dressing table together. To top it all, one of the dining chair cushions was dirty and stained. The store did not bother to call up and follow up on the missing items.

After three days of persistent calling, I was informed on May 29th that I would receive the remaining items on Friday (June, 2). Two days later, May 31st, I was informed that most items were on backorder and werent expected until August. When I threatened to return the goods, the store replied back in 15 minutes, the fastest turnaround time i have seen in this entire episode, and informed me that i would receive it as decided on Friday. Unfortunately, the store missed out on the cushion that i had asked to be replaced.

Initially, when I called up I was told that I could only get it in August. They offered to replace it with an item on display but had no clue regarding switching it with the backordered item, after my move to Austin. When I threatened, the store called back in 20 minutes mentioning that the chair would be delivered from the Heilig Meyer close to where I live.

It took me a couple of weeks and a lot of calls to get it delivered. This has been the sloppiest service, bordering on nightmarish, that I have ever received. Everything went hunky-dory until the sale was effected, but the store has a "not-you-again" attitude when it comes to delivering the goods.

The dirty cushion raises doubts about the quality of the furniture that I have received, though I shall, for the time being, grant you the benefit of doubt. The store employee, Amber, and store manager, that I have been interfacing with, are inept, supine and unsuitable candidates for customer service. Heck, they havent even apologized once for this colossal waste of time and the mental harassment. I have been inconvenienced greatly at a time when I had a (demanding) client deadline and a scheduled move to Austin on June 30th. Furthermore, I reported this on the companys website, in the first week of June but have yet to receive any kind of reply. As a result of this experience I definitely will not use Heilig Meyers Company again. Rajesh

Company: Heilig Meyers Company
Country: USA
State: Virginia
City: Richmond
Address: 12560, W. Creek Pkwy
Phone: 8047847300

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