Crate Furniture.com, Homespun Fashions
Nondelivery of cushion covers, unable to contact company to speak with a real human

I ordered over $800 worth of cushion covers and were told to expect delivery in 6 to 8 weeks. When the covers did not arrive within that time frame I did an Internet search and came up with this website where there were complaints lodged by other people regarding this same problem with non-delivery of goods that were already paid for. Of course I had a sick feeling that I had been ripped off.

I contacted my credit card company and the Better Business Bureau as well as attempting to contact Crate Furniture. I felt even worse when my calls to the company only went through to an answering machine.

Within 4 to 5 days I had an automated message left on my answering machine from the company. They were responding to my request through the Better Business Bureau for a refund to my credit card. This automated message stated that my refund was being processed. Within 32 days of my original request for a refund I received my credit card statement with a reversal of charges for the full amount, just as I had requested.

Company: Crate Furniture.com, Homespun Fashions
Country: USA
State: Virginia
City: Petersburg
Address: 37 Bollingbrook St
Phone: 8006275161

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