Shasta Pools & C&J Pool Service & Repair
Refuse to replace parts under warranty., Phoenix

This is my first and last swimming pool from Shasta and quite possibly any pool ever again. My SHITSA pool is the worst product with the biggest failure rate I've ever experienced in my life. It is going to take a damn good pool salesperson from a competitor to get me to even consider the purchase of another pool. The taste in my mouth from this ordeal is bad. If my employer put out bullsh* like this and have excused themselves over and over again and never replaced defective parts, we'd be out of business! I have the QuikChlor Salt Chlorinator "system" and a gas heater for heating the spa and the pool. The heater heats the pool just fine.

The pool filters itself just fine. I have had two in-floor pop-up heads break off when the pool was not being used so there weren't any kids standing on or pulling them so I'm OK with A&A Mfg who replaces the pop-ups. They're all good. The problems exist between the heater and the spa and the QuikChlor. The QuikChlor sucks. I have been told "Oh, just immerse it in muriatic acid for about 20 minutes and everything will be OK". WRONG!

That doesn't work. Whenever I turn the entire system on, move two levers to run the spa the QuikChlor digital display reads "Clean cell or Lo Salt". But I just cleaned it right? Meaning immersed in muriatic acid. That DOES NOT work. To test it even further I leave the spa running with the error messages then fire up the heater to heat the spa.

Depending on what you want to heat, the water has to be flowing through either the heater and the pool OR the heater and the spa. As I said, the heater and the pool is fine. Things go south when trying to RUN and HEAT the spa. I have bashed my head against the wall explaining this to Shasta and C&J and all what ever happens is band-aid repairs like today and last week.

I explained it over again to C&J Pool Service when they called because I put in a warranty service call to have the QuikChlor replaced but they said "Yeah, we'll come out and look at it and test the probes blah blah blah. At retail this is a $550 item but IT IS UNDER WARRANTY and they won't replace it. Dealer cost is probably about $275 and true cost to manufacture probably $137.50 if that. I have the Ford Pinto of swimming pools.

So, I got home this evening to a door placard saying "Replaced Flow Sensor on QuikChlor". Huh? So, again, another band-aid. Why didn't they simply replace the QuikChlor??? I am at wits end. I just don't care anymore if everybody at these two places think I'm an asshole. I've done EVERYTHING I've been told to maintain the pool correctly. Long story short, don't buy from Shasta and go elsewhere to have your pool serviced.

Company: Shasta Pools & C&J Pool Service & Repair
Country: USA
State: Arizona
City: Mesa
Address: 2653 South Alma School Road & 20819 N. 25th Place
Phone: 6025323830

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