Kinetico Quality Water Systems
Fighting tooth and nail to get my money back!

After signing a contract and giving them a check for $5086 for a full house water softening system, I did further research on water systems and decided against the one by Kinetico. I had a 3 business day Consumer Right to Cancel window in which I could legally cancel the contract. I did so, expecting I would just receive my original check back and we'd part ways.

NOT SO! They cashed my check after I had told them I was cancelling the contract, and are now dragging their feet in giving me my money back. How is that legal? They did NO WORK WHATSOEVER. They still have not refunded my money and it is over 3 weeks since I cancelled.

I've made numerous phone calls, emails, and now am going through the formal complaint process with the Better Business Bureau, the Nevada Contractors Licensing Board, and the Attorney General. What happened to just giving me my money back with a handshake and a smile and going our ways? I never thought I would have to fight tooth and nail to get back what was rightfully mine in the first place. This company is not trustworthy! Don't give them ANY money until the work is completed!

Company: Kinetico Quality Water Systems
Country: USA
State: Nevada
City: Las Vegas
Address: 1651 E. Sunset Rd. #A109
Phone: 7028977177

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