American Home Shield
Reimbursement Refused for Plumber After First Contractor Could Not Fix Drain

I ordered service for a stopped up drain. They sent a contractor, who said the problem was too difficult to fix, and told me to contact one that could access the drain from the roof, something I wasn't insured for. I called Roto Rooter, who sent a plumber out, who fixed the problem from the sink, not the roof.

I forwarded the $155. Bill to American Home Shield, which responded that they wouldn't reimburse because I didn't pay the bill for sending the first plumber!

First off, they never billed me for it. Second off, why would I pay for a service that wasn't done???

I canceled my contract with them.

Company: American Home Shield
Country: USA
State: Iowa
City: Carroll
Address: 1524 Hwy 30 East

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