American Home Shield
Finds ways to not approve repairs Ripoff ahswarranty.com

That is it! I am finding another Home Warranty Company today. After 4 years with American Home Shield I am switching to another company.

The final came today when I received a phone call from the customer service department to "again" tell me my repair is not approved. Here is a history of things that has happened while paying $ 491.00 per year for a warranty service AND $ 45.00 for each visit from a tech:

1. Dishwasher. Called AHS as the dishwasher runs, yes but the buttons on the front do not function properly. I can only use one setting. I paid $ 45.00 for a tech to tell me that the buttons had to be "cleaned". AHS told me that the dishwasher was functioning fine. I removed the entire front piece of the dishwasher and cleaned every button, had the tech come out again and they still told AHS "it functions".
OUTCOME: AHS will not replace because it still functions

2. Hotwater Heater: We had a link in our old hotwater heater. Called AHS and they had Dee's Plumbing in Simi Valley come out. The tech replaced the water heater. We upgraded to a 75 gal water heater and had to pay $ 400.00 for it. Our plan states that we get upgrades up to $ 250.00 yet we still had to pay an addtional $ 400.00 for the new water heater. 4 months later, we began to notice that the pilot light continues to go out on the water heater. We called AHS, they sent out a tech (cost us another $ 45.00) and the tech told us "gee, I do not know what could be causing this". He replaced one part and left. Three days later, the pilot light went out again. Called AHS, they told us they would send a tech. Another tech from Dee's Plumbing shows up... He replaced the vent and then told me "this is not our issue, you have to contact the Manufactor of the water heater". WHY am I paying for AHS and an additional 45.00 to have a tech tell me to call someone else??? I'm sorry, I thought my water heater was covered?
OUTCOME: On going issue, pilot light continues to go out. Yeah, I love to take cold showers!

3. Heating: We have noticed that the heating vents in our kids rooms has little heat coming out. Called AHS, they had a tech come out. He looked at ONE area in our house (we have 3500 square foot spilt house) and told AHS that is was the duct tape around the insolation coming off and that it was not proply installed originally. When AHS told me it was not approved, I asked why the tech only looked a ONE part of the ducting? AHS told me "Our techs are professional and I'm sure they looked at the entire house duct line". Oh yeah, I guess I missed that part but I sure did not miss the part that they ruined my WHITE carpet when they went up in the attic.
OUTCOME: AHS will not cover it because they stated that the actual DUCT sheet metal is in place properly. Even thou the tech never looked at all duct work.

Summary: AHS is only out for themselves. They will find an excuse they can to find things "not covered". The customer service is poor. They hire the cheapest contractors they can. I have had nothing but headaches trying to deal with them. I am now going to switch to another company that will treat me better. I purchased the Home warranty to have peace of mind but what I find with AHS, it is my hassle then anything.

Company: American Home Shield
Country: USA
Phone: 8008274636
Site: ahswarranty.com

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