American Home Shield
A Company Operating Without Morals, Concious, The Law

This is an abridged report. I have been a customer of AHS for over 9 years and they are the only Company that has worked on my AC units. I have had over 18 reported repairs on my AC units over the course of the policy. The poor workmanship over that period came to a head with 2 leaking coils, both installed by AHS and other assorted problems. I reported the problem on 8/16 and as of this moment 9/18 -5 weeks later they have not finished repairing my unit.

Unlike some other complaints they did not turn down my repair becasue they are the ones that did all of the work.instead they made me wait weeks om 100 degree weather before beginning the work. They sent one contractor who came in like the Lone Ranger telling me all of the mistakes the prior AHS Contractors had performed and then turned into Darth Vedor? As he continued to miss appointments, not return calls, and disregard the needs of my family.

AHS put me through the torture of delaling wiht multiple deparments and multiple individuals, some acted like they cared some did not. When I asked for a different contractor because of the one being non responsive and lying they would not change the contractor. Then after 4 weeks of sweating, not being able to sleep, writing endless emails and making endless requests, contacting the Memphis BBB, they finally showed up. The contractor had been late 3 times and missed 3 other appointments. He blamed me but lucky for me I had proof and documentation of calls made as well as not made by the contractor.

The company that represented AHS stated that the past work of previous AHS contractors was inadequate and improper. They did not replace the entire coil units, leaving old coil containers, old driers, unbalanced units, missing parts, and left debris from past work in the attic.

Company: American Home Shield
Country: USA
State: Tennessee
City: Memphis

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