Home, Garden And Patio Outlet
Homegardenandpatio.com ripoff non-fulfilled order non-delivery of goods don't return e-mails don't return phone calls un-professional bad customer service is it even real

My wife and I decided that we wanted a decorative sign for the front of our home with our house number prominently displayed. One of our neighbors has one, and I found a similiar one on homegardenandpatio.com. I found the same sign at several online retailers, but homegardenandpatio.com had the best price. Their estimated shipping time (4-6 weeks) was slightly longer than other (1 or two weeks) but the price difference made up for it.

Here is where my problem began. At about 5 weeks I began to try and check on the status of my order. I sent 2 e-mails and received no response. I tried to leave a message and received no response (this was after the machine told me the day before that it was full and could take no more messages). I clicked on the supposed "track your order" link in the e-mail they sent me and it just took me to the main page. I would also like to point out the during this entire process I have never spoken to a live human being. The answering machine sounds like it is a home answering maching and is definately not a professional system.

After several more e-mails and phone calls I receive an e-mail that went a little like this:

The shipment of the item you ordered has been delayed due to backorder (this was never indicated in the previous 6 weeks by the way). We will ship your order in 1 to 2 weeks.

Well guess what? 2 weeks pass... Nothing. I tried calling again several times and left several messages. I e-mailed several times with no response. The last message I left stated that that if I did not receive a phone call or e-mail by 5:00 Eastern Time this past Monday I would be calling my bank to reverse the charges; No phone call, no e-mail.

To make matters worse there is a change the charge may not ever be reversed because 60 days has passed. My bank gave me a temporary credit but they have to investigate the matter. I can guarantee you they will never get a response from the company.

To sum up:

It has now been almost 12 weeks and I have not received what I was promised I would receive in 4-6 (and then 8 total). I paid these people on day 1 and they have had my money ever since. I would not be suprised if this is a fake shell online site just used to scam people out of money. There is a chance I will never get my money back and I would be more than happy if no one ever purchased a thing from homegardenandpatio.com again.

All it would have take was 1 phone call or a response e-mail from the and this could have all been avoided.

Company: Home, Garden And Patio Outlet
Country: USA
State: Kansas
City: Lenexa
Address: 8416 Bridle Dale Street
Phone: 9134227792

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