Carrier Corporation
Ripoff Failed to stand behind product

I bought a home 3 years ago, a new home in an upscale neighborhood. I was very happy when I found out that the heating and cooling unit was not some off brand but a Carrier. I thought that I was getting top of the line equipment, boy was I ever wrong. Shortly after we moved in the cooling coil in the AC unit went out. I called the installers and they came out and took care of it no questions. The unit was less than a year old. This week the compressor failed, I called the company that did the work originally and found out my worst fears were true, it was the compressor. I was then told that it would be $895.00 to replace the compressor, on a 5 year warranty. Believe me I do understand that they only cover parts, and was prepared to pay the labor. But when the compressor blew it caused the plug to burn up, the freon to turn acidic, the start capacator to weaken and now because the system has been open they have to put a dryer on both the lines. I wouold expect that these are parts wouldn't you?

I called Carrier, and what a surprise I got. The person on the phone could not have been anymore uncaring and unfeeling.in a monotone voice she said, we only cover the compressor, logic did not mean anything to this person. I told her that I was not happy with her answers, and that I would like to speak to her manager, she said you will have to put it in writing and send it in to be reviewed. She would not allow me the courtesy of having her manager speak to me. Then I said about the junk that they were selling, her comment was, well sir you have had it 3 years. I explained that my last AC unit was a RUUD and was 15 years old when it died. Bottom line is this folks, the person that is putting the compressor said this is a common problem with Carrier's condensing units, he quit selling them. The person that the installer sent out said the same thing, that their compressors are junk, and they have this problem. If you are approched by someone to sell you a carrier, run, as fast as you can the other way. If I buy another house, I will not buy it if their is a carrier unit sitting next to it, pure absolute garbage, and they will not stand behind it.

Company: Carrier Corporation
Country: USA
State: Connecticut
City: Farmington
Address: 1 Carrier Place
Phone: 8006743000

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